Returning Damaged item-shipping costs
I am trying to return a damaged item. In one area it tells me that I don’t have to pay anything up front and in another it says I have to pay shipping costs. I don’t understand why I have to pay shipping costs for something that arrived damaged. Please help me with this.
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I received a new Gemini today. I have not gotten a call ticket to return the damaged one. What do I do?
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Moderator- 02.13.22 12:44 PM
Sorry to hear that you haven’t received your return label to return your damaged item, @carlap2. I’ve escalated a request to have one emailed to you. Please allow a couple of days to receive it.
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- Moderator
- 01.30.22 5:46 PM
@carlap2, you are never responsible for return shipping cost for damaged or defective items. Some items do not come with an EZ Return label but if you reach out to us we can send you a prepaid label for return. Which item arrived damaged?
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Order# ********** the Crafter’s Companion Gemini Pro Die Cut machine. Item 781-422. Thank you for your prompt reply.
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- Moderator
- 01.31.22 12:00 PM
@carlap2, thank you for that info. Can you explain what is damaged with the item?
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The clamp that holds the product together on one side is broken.
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- Moderator
- 01.31.22 1:18 PM
Thank you, @carlap2. I’ve requested a call tag for your return. Please know it can take up to 21 days to receive.
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What is a call tag and will my return still be accepted in 21 days?
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It used to be you did not get charged to return damaged items unless you did not get a non pay up front return shipping label from HSN. I would call Customer Service and find out how to return the item without cost to you. Good luck!
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02.13.22 12:44 PM
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