Return Options menu no longer on screen

bobzi
04.30.22 2:09 PM

I want to return an item for which I lost the return label. I went to the order status of the item and there is no longer a return options menu showing to allow me to print a label. Do we now have to call customer service? I believe I’ve checked everywhere possible to find the print label option.

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- hsn_lynne
- Moderator
- 10.17.24 8:47 PM
If you’re still having trouble accessing the Return option, @pearl424, please send me your order number via email: hsnsocialcare@hsn.com. I’m terribly sorry for the inconvenience.
- pearl424
- 10.16.24 5:24 PM
There is no return option in the app? What happened?
- HSN_Angela
- Moderator
- 05.01.22 1:48 AM
I’m truly sorry that your order needs to be returned, @bobzi. Orders can be returned within 30 days for a refund or exchange. If the EZ return label is no longer showing online, you may be outside of that window, or the item could have been shipped from our partners, directly. I’d be happy to find out. Please send me your Order Number to hsnsocialcare@hsn.com.