Did speak to customer service, did not specify if they will be emailed or mailed? Email address name ********** email ********** thank you
**Edited by HSN: Removed personal information to comply with Community Guidelines**
Hi again, Mary. I did a little more searching, and I did find you in the system, but we have your email address entered incorrectly (there are some extra numbers at the end). For security reasons, I’m not able to update it on your behalf, but our phone agents can verify you and get it updated in no time flat. Give us a call at your earliest convenience and let the agent know your email address on file is not correct. And let me apologize for having to do this extra leg work. We know your time is valuable, and appreciate you working with us.
Hi Mary. I searched via your email address, but nothing came up in my system. No cause for concern, but since your email doesn’t show up when I search, the label would have been mailed to you. Normally, mail times are about 5 to 7 business days, so it should be arriving soon. If you would prefer it be emailed, give us a call at 800-284-3900 (between 8 am and 1 am Eastern), and we can get your email address updated, and get a label sent over to it. Just so you know—emailed labels arrive within 2 hours.
Posted in Customer Service
12.06.21 8:29 PM