Return credit
I can’t find my account number to contact customer service by email because I received this email confirming my return. It’s been 5 days now and the refund they said would take place right away has not happened yet.
HSN
CUSTOMER SERVICE MY ACCOUNT EMAIL US
Dear Celia Hxxxxx
HSN
CUSTOMER SERVICE MY ACCOUNT EMAIL US
We have received the returned item below. If you requested:
A Refund: If you did not request an exchange or in-store credit, a refund has been issued to your method of payment.
Spendable kash: If you requested an in-store credit, it has been credited to your account.
Exchange: If you requested an exchange you will receive a shipping confirmation email once it leaves our warehouse.
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Update: Back in Sept. I was informed that I would not receive my credit because I returned the items too late. Okay. They also said that the items would be returned back to me.
So just how long am I supposed to wait for my items to come back to me?
I was busy at work since I am an “essential personnel” So I don’t really have the time or energy to post on FB much less HSN.
Sorry. I love HSN but social media is not my forte. -
I RETURNED 5 items. waiting for credits. do you get it after they receive it?
i mailed one a few days ago. and a few yesterday.-
Moderator- 08.28.20 6:02 PM
Hi @marsh83, refunds will be issued on your returns once we receive them.
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Yes it is. They said that since I didn’t make a request as how to be refunded, they would credit back my HSN card.
I’m worried because I used more than one card at different times.
Thanks.-
- Moderator
- 08.23.20 6:17 PM
@mrscelia, I see that we received it on 8/18. I’m unable to request a refund until we’ve had it for 8 days. Please let us know if you don’t receive a refund by the end of 8/26.
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It’s September 1st. No refund. Did it go to the wrong account?
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Credit has not been applied yet. It should be going back to my hsn credit.
Thanks -
- Moderator
- 09.01.20 12:55 PM
@mrscelia, I’m sorry to see this has not been credited back. I’ve reached out for assistance with refunding the original method of payment on the order. Please allow 3-5 business days for your bank to reflect these funds.
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Could you please reach out again?
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- Moderator
- 09.08.20 6:34 PM
@mrscelia I’m sorry to see this has not been resolved. I’ve reached out to the department that is supposed to resolve this for us. I’ll let you know once I hear something back.
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Is there a good reason as to why you and HSN are ghosting me? I have had no replies at all.
am very frustrated. -
- Moderator
- 09.15.20 6:47 PM
Sorry you feel this way, @mrscelia. I reached out for assistance with this and was informed that your order was past the return time frame when it was received. The order is currently being returned to you. I was informed that you were called and a voicemail was left explaining this.
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Looking for an update. A month is a bit long for a return credit.
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UGH. 3 wks the 18 will have been a month since HSN sent me a confirmation that a refund HAS BEEN ISSUED. That’s past tense. They must have sent the refund to someone else’s account.
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Why didn’t it go back on my HSN card right away like the email says it will?
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- Moderator
- 08.23.20 11:49 AM
@mrscelia, I’m sorry to see you haven’t received your refund yet. Is this for the Nutrisystem Fast 5 Balanced Personalized 4-Week Plan purchased on 4/30?
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01.23.21 1:03 AM
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