Request for Price Modificaiton

undawnted
08.23.20 6:03 AM

I bought Ginkgo Biloba-120 plus Ginseng-200 – 30 Capsules, Order Id: **********, a couple of weeks ago and now it is at a discounted rate. Is my purchase eligible for that discounted rate? ***Edited by Admin to Omit private information***

Please let me know.

Thank you!

sort replies - newest | oldest

- hsn_melitza
- Member
- 08.23.20 11:36 AM
Great catch @undawnted. A refund of $4.32 has been issued to your method of payment. Please allow 3-5 business days for the funds to settle.
- undawnted
  
  08.28.20 2:09 AM
  
  Thank you so very much. Does this order also qualify for a refund on shipping? My purchase had shipping attached and the offer I saw had free shipping.
  
  Please let me know.
  
  Again, THANK YOU.
- undawnted
- 08.28.20 8:57 PM
@hsn_melitza question in the message above. Thank you!
- hsn_melitza
- Member
- 08.30.20 12:17 PM
Good morning @undawnted Unfortunately, shipping is not included in the price guarantee.
- undawnted
  
  08.30.20 7:50 PM
  
  @hsn_melitza
  
  i thought shipping was in the past… does that mean the free shipping day this weekend will not apply to my order done on August 23rd too?
  
  i just want to make sure i have my rules straight.
  
  Thank you!
- hsn_melitza
- Member
- 08.30.20 9:24 PM
Correct @undawnted. To take advantage of the free shipping promotions the order must be placed the day the promotion is running. We are always happy to honor price guarantees within 30 days when a price drops. However, shipping is not refunded.