Request: An option to filter out "As Is" and "Sold Out" items when searching
So, today, with the morning off from work, I decided to take a look at the items available from Joan Boyce. Since she’s leaving, I figured there might be some good deals, so I selected the option to sort the items from the lowest price to highest. What a mess, it’s so distracting and not fun at all having to look through all the “As is” and “Sold Out” items – so I didn’t continue, and likely won’t be purchasing anything today.
I have absolutely no interest in “As is” items; if I wanted something used, I’d go to a local garage sale. And if it is “Sold Out”, I don’t want to look at it either, if the intention is that I am going to mark something as a favorite and hope it may appear again, that’s just not going to happen – there’s a whole big world out there and if I want something I can usually find it – or something comparable immediately elsewhere. HSN might find it helpful to have these sold out items marked as favorites, but I am just not willing to spend my time making that effort.
It would really improve the online shopping experience if there were options that allow users to select whether they want to view “As is” and “Sold out” items. That’s part of what people value about shopping online, the ability to search specifically for what they want. There is a checkbox to select to show only “As is”; it would be great to have a checkbox added for “Hide As is and Sold Out”.
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@xaraxara, I’m sorry you didn’t enjoy your shopping experience with us online. It’s our goal for you to enjoy the ease of shopping on our website. We appericate your feedback and will share your feedback with our Leadership Team for reveiw.
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Posted in Customer Service
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10.04.19 10:02 PM
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