Refund on returned item

dbld
1 month ago

I ordered a ring fitness tracker and exchanged it for a different size which didn’t work for me either. First I kept getting emails and a letter saying I hadn’t returned the original purchase. Thank god I had kept the UPS receipt. They finally found the item and stopped harassing me about it. Then I tried waiting patiently for a refund based on the return of the second one. I heard nothing so I contacted customer service and was told it had been received and the refund would be processed in the next 24-72 hours. Nothing. I contacted them again and after an hour of having them again track down and verify the second return I was told that I would receive a full refund of all charges. I did not get a full refund and at this point I have written the rest off as a lesson learned. I will not be ordering from HSN again based on the I went through with this.

sort replies - newest | oldest

- dbld
- 2 weeks ago
I don’t know what happened to my previous reply but I did receive a check for the final amount. I had been looking for a credit to my credit card and was not expecting it to come this way. The total refund was completed and I am satisfied with the results.
- hsn_joel
  
  Moderator
  
  2 weeks ago
  
  Please accept our apologies for any confusion we caused sending a physical check. I’m glad to know your refund has now been completed. Thank you for providing the confirmation, @dbld
  
  This reply was modified 1 week, 5 days ago by hsn_joel.
- ennui
- 2 weeks ago
I have two returns, one delivered to HSN on Feb 1, the other delivered to HSN on Feb 5, still waiting for my money … the order status page hasn’t been updated, either.
- hsn_regina
  
  Moderator
  
  2 weeks ago
  
  @ennui, I am sorry that you have yet to receive your refund. Would you mind sending an email to HSNSocialCare@hsn.com with the order number for all the returned items so that we can further look into this. Thank you!
- dbld
- 1 month ago
I finally received a check for the last amount. It was not clear that the final amount would be paid by check rather than a credit to my cc.
- hsn_lynne
- Moderator
- 1 month ago
I am truly sorry for the delay in getting that last $15.14 to you for return shipping reimbursement. For this order, you had three Flexpays; one for $20.03, and two for $19.99, which adds up to $60.01.

12/18/24: $15.14 was refunded to your Payment Method.
1/8/25: $4.89, and two amounts of $19.99 were refunded to your payment method.

Those refunds equal $60.01, and each refund would show on your statement within 72 business hours of them being initiated.

In addition, on 1/8/25, we sent a check for the return shipping reimbursement. Please allow up to 15 days for that check to arrive.

Again, I apologize for the concern this has caused. I sincerely hope you will still shop with us, @dbld.
- dbld
- 1 month ago
I still haven’t received the final $15.14 of the refund. The problem is not with my financial institution. As I said before I have written this off as a lesson learned and won’t be ordering anything from this company again.
- hsn_regina
- Moderator
- 1 month ago
I apologize for the trouble you’ve experienced with this order. Upon further review, I can confirm that we issued a full refund of $60.01 for the return of both watches on January 8th. Additionally, the remaining FlexPay installments for this order have been canceled, so you should not see any further charges.

Please allow up to 72 business hours for the credit to appear in your account. If it hasn’t appeared by tomorrow, I kindly recommend contacting your bank for more information on when the funds will be released back to your account.