Received someone else's order

denisedk
01.03.20 11:06 PM

I recently ordered a few clearance fashion items. I received an HSN box last night that did have my name on it, but inside was someone else’s packing slip and order! This happened to me recently with QVC as well. Now I have to schlep to the Post Office and call customer service, what a pain! And meanwhile, where is MY merchandise? With that other person? Does this person now have my information? Do I have to wait for her to return my merchandise before I can receive it? Shame on your warehouse staff, HSN and QVC! I know mistakes happen but come on! If you are filling multiple orders can you at least check that you are sending the right goods to the right person??? Not very happy!

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- HSN_Angela
- Moderator
- 01.04.20 8:37 PM
Thank you, @denisedk! I’ve set up replacements for both of the missing orders. You should receive them within 3-7 business days. I’m truly sorry that this happened and appreciate your assistance with returning the other customer’s order. I’ve applied a $10 Spendable Ka$h credit to your account for your inconvenience. Please let me know if there is anything else I can help with.
- denisedk
- 01.04.20 5:14 PM
Thank you! I am missing items 654-662 (DG2 crop jeans) and 640-871 (Born crossbody bag). I think the other person has them as I received her order.
- HSN_Angela
- Moderator
- 01.04.20 3:51 AM
I’m so sorry that you received someone else’s order, @denisedk! I understand your frustration and would like to help. After reviewing your account, and the previous e-mails you sent, it appears that you received 9 of the 11 items you ordered. I would be happy to track and/or replace the two missing items. Which Item Numbers are you missing?
- denisedk
- 01.04.20 1:22 AM
I emailed customer service and they didn’t even understand what I was saying! They told me I am due to receive two other orders soon. This is adding insult to injury!