Received Notification of Other Customers Deliveries

phx-dad
03.03.21 11:38 PM

I was extremely upset that I received notifications of delivery of other customer orders – I am sure other customers received notifications of delivery of my orders. I consider this an exchange of my personal information and a breach in the trust I have placed in HSN. Has anyone else experienced this? Very upsetting.

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- phx-dad
- 03.05.21 5:40 PM
In addition, I was promised a response to my concerns by customer service – I received no response – none
- HSN_Krissy
- Moderator
- 03.05.21 6:39 PM
I’m sorry to hear that you haven’t received a response regarding your concern, @phx-dad. I took a look at your account and don’t see further information regarding a response about it at this time. Please allow a little more time while your concern is investigated.
- phx-dad
  
  03.11.21 6:06 AM
  
  It has now been a week and no reply – sending delivery notifications to the wrong customer is a serious problem and sharing personal shopping information is wrong. I deserve a response
- phx-dad
  
  03.16.21 5:35 AM
  
  Still waiting for a response – really poor customer service – keep your promises HSN
- phx-dad
- 03.16.21 5:39 AM
I think the appropriate remedy is to take the matter to the State Attorney General’s Office of Consumer Affairring personal shopping information is probably illegal – shat
- hsn_melitza
- Member
- 03.16.21 11:47 AM
Good morning @phx-dad. As of yesterday, the matter has been escalated and we are continuing to work on it. I’m sorry for the delay and the frustration this has caused. Rest assured we are working hard to resolve the matter. We thank you for your patience.