QVC returns?

Yes, @bootcrazy, @ennui is correct. I’m sorry you had trouble connecting with our chat agents, but glad to let you know that exchanges are indeed free! It’s always best to reach out to us regarding exchanges, as the sooner we get it into the system, the sooner your replacement way to you. You can let us know what you need here in the community if you like.

According to the QVC policies on their home page:
Exchanges are FREE!

Love your purchase, but need a different size or color? Our free and easy exchanges make it a snap to get exactly what you want. Just visit us online or give us a call to start your exchange while your order still qualifies for our 30-day return policy. Then ship your item back using the Q Return Label and we’ll send you the same item in another size or color. We’ll even pay for return shipping—so it won’t cost you a thing.

To arrange for an exchange, go to Order Status, view the order you wish to return, click ‘Start a Return or Exchange’ and follow the simple step-by-step instructions. Then ship your item back using the Q Return Label and we’ll send you the same item in another size or color.

There’s more but you can look it up yourself.