QUALITY CONTROL AGAIN!!

yzshopper
02.20.21 6:10 PM

I did a post about a week ago because of the “As Is” item I received in such poor condition. My first step was to contact “Live Chat” & they were very apologetic & return shipping was waived. I appreciate the helpful, friendly customer service but, my concern is that Quality Control is not getting the message. I have read so many complaints about items received in terrible condition.
Yesterday I recvd. the totally wrong item & the item I wanted is no longer available. I did “Live Chat” again & the very helpful Brad waived the return shipping. Does not solve the issue of poor Quality Control.
Please forward complaints & concerns from your longtime, loyal HSN customers who spend hard earned $$ here.

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- HSN_Jordan
- Moderator
- 02.21.21 2:56 AM
@yzshopper, I’m truly sorry to see this! Being a long time shopper you know this isn’t our norm and I apologize for the condition your orders were in. We strive to provide excellent service from the time of ordering to delivery. I’m glad to see they took great care of your returns as well as shared your concerns with our Leadership Team. We’re making it our point to give you the great service you know us to have.