Problems with logging into account

hunybunywuny
05.24.22 4:00 AM

HSN having technical issues with logging into accounts online tried for over hour to refresh, changed browsers, clear cache, downloaded app nothing worked. There should be a banner on website, hosts should mention, or reps should make customers aware of this issue. Hopefully will be fixed soon

sort replies - newest | oldest

- HSN_Krissy
- Moderator
- 05.26.22 6:53 PM
I really am sorry for this delayed response and the inconvenience of not being able to log into your account has caused, @hunybunywuny. It looks like there was an update to some security features that caused this issue, and it should be fixed now.

If you could please clear your browsers cache and cookies and then try to log in again. Let me know if you’re still having issues.
- PashkaSnow
- 07.22.24 2:30 PM
I can not log into my account or make a purchase while using the app on my phone. . I have been trying for a couple of weeks. I have been having some problems using my laptop to access my account as well.
- leelowjr
- 1 week ago
I am unable to sign into my account. I cannot check status of orders
Please have customer service call my cell phone number with status

This reply was modified 1 week ago by leelowjr.
- hsn_lynne
- Moderator
- 6 days ago
I’m sorry you’re having trouble accessing your account, @leelowjr. Have you tried resetting your password after clearing out your browser’s cache or cookies? If you’re on an app, try uninstalling and reinstalling. If those things don’t work, please let us know.