Problems checking out

baileyrod
08.20.23 8:50 PM

I’ve been trying to check out and keep getting an error message. I switched from online to app—same problem. Switch payment types—same problem. Switched from flex pay to single pay—same problem. ARGH! Not sure if it has anything to do with the weather, since I’m in San Diego County and Hurricane Hilary (now Tropical Storm) is stopping by, but I can’t imagine that is the issue. Didn’t want to deal with calling, so thought I’d post here. Guess I should take it as a sign that I don’t “really” need the 6 items in my cart. 😉

sort replies - newest | oldest

- HSN_Krissy
- Moderator
- 08.21.23 3:08 PM
HI @baileyrod, I am sorry to hear that you are having difficulties placing an order. I have sent you an email with further details regarding your account.
- kristtheman
  
  05.19.24 7:41 AM
  
  I’m having the same issues
- jnlmhny
- 05.19.24 1:32 PM
I’m having the same issue. It’s been happening for a while now.
- hsn_lynne
  
  Moderator
  
  05.19.24 6:17 PM
  
  I’m sorry you’re having trouble, @jnlmhny. Please reach out to us via email at HSNsocialcare@hsn.com so we can help you.
- okayna
- 2 weeks ago
How is this problem resolved. Seems to be a glitch as i’ve tried multuple orders and ALWAYS have to call customer service.

This reply was modified 2 weeks, 1 day ago by okayna.
- hsn_lynne
- Moderator
- 2 weeks ago
Due to the complexities of technical issues, @okayna, it is challenging to know what the issue is. What device(s) have you tried using when making purchases?