Problem with order delivery and refund

123s
06.25.25 8:13 PM

I did not receive an item from HSN, even though UPS said they had delivered it. HSN sent me a replacement, but now HSN is trying to recharge me because UPS said they delivered it. Has anyone else had this problem? HSN said they will cancel the recharge. I hope they do. UPS wants me to file a claim. Seems like a lot of work for a $30 item.

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- hsn_timo
- Moderator
- 06.26.25 12:38 AM
@123s

We are so sorry you did not get the order and that you were informed you had to pay for it. I checked on your order and have great news. The rebill was cancelled and you will not be charged. Please let us know if there is anything else we can do for you!
- 123s
  
  06.26.25 3:48 AM
  
  Thanks for the reply. I was surprised to get the email. I am not sure where UPS delivered the package but it was not to me. Hopefully customer service will stay good at HSN and QVC.

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06.26.25 3:48 AM

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