Prices change after placing order

alex1908
12.03.22 5:01 AM

Has anyone else had the problem of placing orders and the price changes next day in your account? I can’t guess how many times the actual order amount has changed hours after placing order and also host saying if you have their card you’ll get additional discount

Most recently I placed order for $100 boots using code listed at top of page – 20% off single item. Amount came up correct and I placed order. The “It’s Yours” came up and the discount was gone, amount was $20 higher than seconds before. I immediately canceled order. Tried again and this time total came up correct. Checked back few hours later and it was still correct. Just checked again and discount was gone, order is $20 too high and it’s too late to cancel. Will call tomorrow but I’m sitting here totally @#%& off at HSN. (They edited my remarks, but you get the idea!

Last week ordered a beautiful labradorite ring. Host said if you used your HSN card price would go down further to $105. Discount didn’t show but guests arrived at that moment so I was going to check back and cancel order if wrong. Got busy and forgot until next day and it was too late to cancel. Ring was beautiful but I couldn’t forget their deception/error so instead of calling customer service, trying to prove host had made offer (that had happened before too; CS said they couldn’t confirm host remarks even after I told them time of show, etc) I returned ring after receiving, even with the shipping cost.

Before that ordered some beauty products on special reduced prices. Discounts were small,just $3, but again order was correct at first, but next day prices had changed. Too late to cancel, so I called CS. They had no idea what I was talking about and I couldn’t prove order had changed after it was placed. I could tell they didn’t believe me which only makes it worse.

I’m disabled and do all my shopping online. I’ve bought way too much from HSN and QVC but that is only way I have to purchase clothing, shoes, beauty products, etc. I’ve almost quit watching the shows but occasionally I’m still tempted.

I was wondering if anyone else has noticed the prices changing after placing order. Other than taking screenshots each time and then spending more time than it’s worth arguing with CS, the only other option is to stop shopping with them completely;. . . I have started shopping with Amazon a whole lot more than I used too. With Amazon’s free returns and instant refunds (versus HSN/QVC 4-6 weeks) I might see if I can just block those channels

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- HSN_Angela
- Moderator
- 12.08.22 4:32 AM
I apologize for the delay and for any needless frustration we’ve caused you, @alex1908! Thank you for sharing your experiences with us. @dynac is correct, when an order is placed, we are required to authorize the full amount of the order and the discount is then adjusted once the order has been processed. When your financial institution sees the authorization, they will place a hold on the funds which is usually updated within 72 hours. Once the order has shipped and the funds are taken, the correct amount will be reflected in your account. I understand that this can be confusing, but I assure you this is a common practice. I do recommend checking the exclusions for your discounts as well. Many are unable to be combined with other discounts and can exclude other promotions. I’m sorry that when you called, we were unable to provide you with more details on these situations. Please don’t hesitate to post your concerns here, or you can reach out to us directly through our Facebook Page. Rest assured, we’ll do our best to help you save!
- lexidmonkey
- 12.08.22 1:04 AM
Yeah I was trying to order something and the total was $121 and then it tried to charge my card $141 which I didn’t have so it kept declining I just need to order this oven before Christmas
- alex1908
- 12.04.22 7:28 PM
Thanks for the feedback. I will do screenshots in the future but I haven’t been that fortunate. I’ve gotten “it’s too early for me to make any changes you’ll have to call back” “it’s too late that order has already processed “ “I don’t see any discount like you mention” etc. I’ve even gotten to the point where I decide if I want it bad enough to keep anyway or pay return shipping. I seldom even bother making the frustrating call. On the plus side I’m saving money by watching/shopping less and less.
My biggest complaint before was all the hosts fake raving about this or that product being their absolute favorite-fill in the blank- that they couldn’t live without. You kinda believe them until the next time they say it about another brand.
But consistent charging more than promised isn’t cool. Once, maybe twice, but I’ve had this happen more than half dozen times in the same number of months. They’ve never once changed the price even when I could tell them the show, the host and the time aired.
But again , thanks for the feedback. At least one person has listened to me!
- dynac
- 12.04.22 10:01 AM
I called about this issue in the past and they explained to me that if I use a coupon code or they offer free shipping it will show the correct amount when the order is placed.However as the order processes it will do so with the discounts gone and look as if you are being charged full price but the amounts are deducted and correctly charged in the final stage.
So far that has been the way its worked for me.I am always charged the discounted price once the process is completed.
No idea why its done this way and its confusing for sure.I do screen shot my order showing the correct amount just before I submit the order.just in case I am over charged I can prove it so I can be refunded.