Price adjustment

I just purchased order # ending 2191 and it is now a Today’s Special presale. Please issue the price guarantee in spendable ka$h to my account

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- HSN_Krissy
- Moderator
- 02.22.20 2:44 PM
Hi @ pi1, I just took a look at the item you order compared to the Today’s Special Presale and see that they are two completely different item numbers in which I would be unable to apply a price guarantee to it.
- pi1
- 02.22.20 5:05 PM
It is the same product just changed the item number. Please escalate and see if HSN will stand by their promise please.
- HSN_Krissy
  
  Moderator
  
  02.22.20 5:13 PM
  
  @pi1, As a courtesy, I’ll issue the $12 in Spendable Ka$h, however, I don’t see that the item number changed. I saw that you placed an order for the 360 count on the Today’s Special Presale price. You’ll have 60 days from today’s date to use the Spendable Ka$h on a future purchase.