Price Adjustment Request

undawnted
07.05.23 3:48 AM

HSN Customer Service,

I hope everyone is having a great 4th of July!

I purchased the Totally Bamboo State-Shaped Cutting Board and Coaster Set for $24.95 (Order Id: **********), and this evening the set was marked down to $21.95, as a Today Only pricing.

May I have the reduced price?

Thank you so very much,
DL Mullan

**Edited by HSN: Removed order info to comply with Community Guidelines**

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- HSN_Krissy
- Moderator
- 07.05.23 11:49 AM
Hi @undawnted, I am sorry for the confusion. Sadly the item you purchased never went lower than $24.95 as that was the Today’s Special price. It looks like the Totally Bamboo State-Shaped Cutting Board (no coaster set), item number 779-281 was placed as a This Day Only price as that was originally marked at $30.95.
- undawnted
- 07.05.23 11:47 PM
Okay, this is what I saw.: https://www.youtube.com/watch?v=Hl5dCpMCpVo&ab_channel=HSNtv.

Is this not the same item? I am a little confused.

I would appreciate being enlightened.

Thank you,
DL
- HSN_Krissy
  
  Moderator
  
  07.09.23 12:25 PM
  
  Hi @undawnted, while they are the same cutting board, they are different configurations. You ordered the Today’s Special at the time which was the cutting board plus the coasters set. The item you are referencing is just the cutting board, no coasters.