Please Release my funds

cmd1
04.22.20 2:43 AM

Hello,

Would you please release the funds for the last 3 orders that were canceled? (orders ending in 35532, 35533 and 35534) The amounts are showing and being deducted from my bank balance.

Thank you

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- HSN_Krissy
- Moderator
- 04.23.20 1:01 PM
Hi @cmd1, I’ve gladly sent the request to have the funds released. The time frame of when they become available is dependent upon your financial institution’s release of funds process.
- cmd1
  
  04.26.20 6:23 PM
  
  Hello,
  
  I am still waiting for someone to release the funds on my HSN Card for $38/76 and $15.09 from the transactions you canceled stating they were incomplete but yet the money were taken anyway from my HSN card when it said card declined so I chose my Visa card and the amounts were taken as well and then all 3 transactions canceled resulting me being double charged as both cards were authorized for the amounts. Krissy, released the funds on my Visa so I am all set on that but I still need somebody to release the funds on my HSN Card.
  
  A screen-print of the amounts from my HSN card statement was sent to your HSN social care e-mail.
  
  Thank you
- cmd1
  
  04.24.20 7:53 PM
  
  Thanks HSN_Krissy. I sent an e-mail today to the HSN Social Care e-mail address on this. Can you or someone else please take a look?
  Best,

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Posted in Customer Service

4 Replies

04.26.20 6:23 PM

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