phone app not loading

Thanks for the update, @jerseygrl13. I’ve reached out to our technical team so we can get this resolved for you as quickly as possible. We’re working on it now, and will update you as soon as we have more information.

I just uninstalled the app again. I noticed there was an update on the app Feb 10, 2026. I think there is a bug because now I am having issues I have a Samsung Galaxy s23 ultra. Ive rebooted phone. Uninstaller and reinstalled the app and its still not functioning correctly. Can’t sign in to see my purchases or to make any purchases

Hi there, @jerseygrl13

I’m sorry you’re having trouble with the HSN app. Let’s try a few quick steps to get you up and running again.

Make sure your device software is up to date.
Restart your phone to clear any temporary glitches.
Try switching between WiFi and mobile data to see if one works better.

If it still won’t load after these steps, please let us know what device you’re using and the version of your operating system. We’ll be happy to help you from there.