I’m truly sorry that you’ve been unable to shop with your new HSN card, @mississippigirl2! After reviewing your account, I see that there are two different email addresses being used. The card is associated with the Bellsouth email. I recommend updating this, and your phone number, on your online account at hsn.com. If you are still unable to order with your card, please reach out to us directly at 800-933-2887. Rest assured, we’ll be happy to help update your details or to assist with placing your order.