Order not in stock

jvg3
23 hours ago

Ordered the skinn dermapeal other day when it was suppose to be in stock. Got an email this morning saying it’s not and waiting for a restock. If it’s not then it’ll be canceled. The issue I’m having is beauty items continuously say it’s in stock when it isn’t. This has happened numerous times. Used my spendable cash and coupon for this order. The spendable cash I received for the NFL Bronco blanket that said shipped but just label created and not really shipped but charged for. That order I did cancel. HSN really needs to make sure things are stocked before posting they are. And also talk to the companies about being able to fulfill those orders.

sort replies - newest | oldest

- hsn_lynne
- Moderator
- 20 hours ago
@jvg3

We’re so sorry for the frustration you’ve experienced. We understand how disappointing it is when an item shows as in stock but later updates to backorder or cancellation. Please know that we’re actively working with our partners to improve inventory accuracy and fulfillment so situations like this happen less often.

Regarding your order, your spendable cash and coupon will be returned to you if the item is canceled. We’re glad you reached out to share your experience, and we’ll make sure your feedback is passed along to the appropriate teams. Thank you for being part of our community, and we sincerely apologize for the inconvenience.