Order not for

wendy797
3 weeks ago

My order tracking says delivered on 10/11 but it was not and not delivered today 10/12. How will HSN handle this issue? I have never had this issue before.

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- hsn_lynne
- Moderator
- 2 weeks ago
I apologize for the great delay, @wendy797. We’re still catching up after Milton came through. I’m glad to see that you got this taken care of and a replacement is on the way.
- wendy797
- 3 weeks ago
I did check with my neighbor and they do not have it. Do I need to call or can I get another dress shipped as I need it as soon as possible for an event.
Thank you
- hsn_lynne
- Moderator
- 3 weeks ago
I’m sorry your order is missing, @wendy797. I’m seeing the same report from USPS, that is was delivered in or at the mailbox at 10:09 am on October 11, 2024. Please make sure you check with neighbors or loved ones, in case someone is holding it for safe keeping for you. I show that we still have your size/color in stock. Please let us know if we should send out a replacement.