Order Error

vrdork
09.12.24 6:15 PM

Currently attempting to purchase this plushie:
https://www.hsn.com/products/bleacher-creatures-marvel-magneto-8-kuricha-sitting-plu/20745215?sz=45&sf=TY0332&ac=&utm_source=pinterest-brand-catalogpros&utm_medium=brand-advertising&utm_source=pinterest-brand-catalogpros&utm_medium=brand-advertising&utm_campaign=04012024-BAU-CatalogSales-broad&utm_content=626751709776-2680080349721-4260608407626&pp=0&epik=dj0yJnU9TDdwTDRyVTR5SUpkZzNudG5KZ3lsWE5IMjRlSHhHQ0YmcD0xJm49bnZ4X3N6ck4wWGl6cTVqZm1TOXY0ZyZ0PUFBQUFBR2JpLWZv

All I get after entering all details correctly is the following error message:

“OOPS!
Unfortunately, there was an error processing your request. Please try again or call customer service for assistance.”

Already contacted Customer Support via Live Chat. They told me this should not be happening and to try logging out of my account completely, closing my browser and to log in and try again, but I tried this and nothing happened. They also suggested I call the customer service number to complete the purchase over the phone, but I do not have the availability to call at the moment, and this item is running out soon.

sort replies - newest | oldest

- hsn_lynne
- Moderator
- 09.13.24 1:52 PM
I’m sorry, @vrdork. I am showing that there is an account on file with your same address that is keeping you from being able to place your order. Regrettably, the account is under a different name so I am unable to provide any details. However, if you call us at 1-800-436-6767 (Monday-Friday 8am-7pm ET) we would be happy to look into this further with you to see what we can do to help clear this up as quickly as possible.
- cbid2
- 09.12.24 10:29 PM
This happened to me yesterday. Once I cleared “cookies”, it worked.

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09.13.24 1:52 PM

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