Online Chat is not working.

Sharpmd
12.11.23 3:51 AM

Can someone please help me? I have called twice and I still gives me an error message as follows:

HTTP Status 400 – Bad Request
Type Exception Report

Message Request header is too large

Description The server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, invalid request message framing, or deceptive request routing).

Exception

java.lang.IllegalArgumentException: Request header is too large
org.apache.coyote.http11.Http11InputBuffer.parseHeaders(Http11InputBuffer.java:614)
org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:294)
org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:889)
org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1735)
org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
java.lang.Thread.run(Thread.java:750)
Note The full stack trace of the root cause is available in the server logs.

Apache Tomcat/9.0.58

Please fix this problem. I love the chat function. It is so helpful. Please get back with me. Thank you!!!

sort replies - newest | oldest

- BootCrazy
- 09.10.24 7:32 PM
I know how you feel. This has be happening to me for a long time now, I tried changing browsers, that helped once then that one started the same thing., Now I get it when I click on something I’m looking at. ….. Pain in the ****. 😉
- hsn_lynne
- Moderator
- 09.06.24 1:58 PM
I’m sorry you’ve all had trouble using our Live Chat feature, @sharpmd, @craftydreamer, and @me7177777777.. When you are unable to use Live Chat, we are happy to help from here. Different devices and browsers make troubleshooting a complex endeavor. We would need more information if you would like to proceed, and are glad to work on this with you.

@me7177777777, I see that you did get your order in yesterday with a discount. Was there anything further we could help with?
- me7177777777
- 09.05.24 10:31 PM
I am also unable to chat live. Coupon good for today only on my account and it will not work.
- craftydreamer
- 06.12.24 3:40 AM
I am also having this issue. I have gone to Facebook and used the PM. This has been an issue for about a month now. I have cleared my cashe and cookies.
- hsn_joel
- Moderator
- 12.11.23 9:30 PM
Hmm. I am so sorry this continues to happen to you. When you visit us, which browser and operating system are you using?

As a workaround, if you visit our Facebook page, you can send us a private message that way. It works very much like chat, but through Facebook as opposed to hsn.com.