OFFICIALLY INAPPROPRIATE

MaryMary1969
1 month ago

On 4/11/2026 I ordered item 909-243, the Officially Licensed NFL Men’s Transitional Plaid Shirt Jacket, for $99.00. This was a gift for my niece and I was there when she opened the box. The “new” shirt had a grocery list in one of the pockets. How embarrassing! This is wrong on so many levels. If I wanted an as-is item I would have ordered an as-is item. And certainly never for a gift! And another as-is same item, different team, is only $58.99. Somehow I don’t feel very “appreciated“ this month!

Also, when you fill out the “gift form” don’t bother writing a note. They don’t put it on the gift receipt.

This topic was modified 1 month ago by MaryMary1969.

sort replies - newest | oldest

- hsn_kymberlie
- Moderator
- 4 weeks ago
Thank you for letting us know, @marymary1969! I’m glad to hear your niece loves the jacket and wants to keep it. We can absolutely process the $15 partial refund. Please let us know which refund method you prefer: the original form of payment or Spendable KASh, available to use towards any purchase up to one year. Once confirmed, we’ll take care of the rest for you.

This reply was modified 4 weeks ago by hsn_kymberlie.
- MaryMary1969
  
  4 weeks ago
  
  @hsn_kymberlie, a refund in the original payment form, please. Thank you.
- hsn_kymberlie
  
  Moderator
  
  4 weeks ago
  
  A have issued $15 to your original method of payment and will reflect within 72 business hours or 1-30 days depending on your financial institution and their policies. Thank you so much for your understanding with this, @marymary1969.
- MaryMary1969
- 4 weeks ago
@hsn_kymberlie, my niece loves the jacket and wants to keep it. There’s one left in that size but it’s probably just another return. QA needs to step up their game. I’ll take the partial refund of $15, thank you.
- hsn_kymberlie
- Moderator
- 4 weeks ago
I am truly sorry for what you experienced, @marymary1969. A full‑price item should arrive new, and finding a grocery list in the pocket—especially for a gift—is unacceptable. We understand how disappointing this must have been.

We’d be happy to offer a free return with full refund or a partial refund of $15 if you choose to keep the item. Please let us know which option works best for you. Your feedback about the gift message has also been shared with our team.