Not happy with the way the order came
I order a desk and it came in pretty bad packaging. I let that go because I know weather could of played a role in the opened packaging. But then I noticed once I opened it up, all the foam board that keeps it protected was all busted up but again I let it go. So I got everything out of the box to find out there’s no HARDWARE or MANUAL. I’m super upset as I was really looking forward to built that immediately with my free time. I have a desk and no hardware to put it together. Please fix the problem.
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Member- 02.16.21 1:29 PM
@mychaelangelo, I am so sorry to see you received your order this way. Unfortunately, I am unable to send parts on this item and I do not have access to the manual.
I’d be happy to arrange a replacement that should have everything you need to assemble your desk. I can also arrange for a UPS label to be sent to you so that you can return the one you have. I’m so sorry for the inconvenience. Does this option work for you?
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Customer service was prompt and helpful. I truly appreciate it. Thanks 😊
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- Member
- 02.16.21 5:34 PM
@mychaelangelo Perfect! I’m glad to see this.
Conversation Info
Posted in Customer Service
4 Replies
02.16.21 5:34 PM
2 Participants