Not delivered

telly73
05.03.22 6:26 PM

I checked on my order # ******8281 today , website says delivered and I got nothing.. order is over $100 . Where is my package ?
I ordered 2 day delivery and it’s been well over a week then it’s saying that I received my order and I got nothing . Please help !!

**Edited by HSN: Removed order number to comply with Community Guidelines**

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- telly73
- 05.09.22 7:12 PM
I just had to pay $14.75 to send back HSN’s mistake , yall really nees to make this right ! I can provide a receipt from the post office .
Thanks
- HSN_Krissy
  
  Moderator
  
  05.09.22 7:27 PM
  
  Hi @telly73, I see that you had already contacted us and we issued you a refund in Spendable Ka$h for $15 to compensate for the return postage.
- HSN_Krissy
- Moderator
- 05.04.22 2:12 PM
I really am sorry to hear that you hadn’t received your order @telly73. I checked the tracking and it shows that the package was delivered on Monday, 5/2 at your front door. Did you by chance check with any neighbors in case it may have accidentally been delivered there? If you’ve checked, please let me know and I can send out a replacement since we have the color you selected in stock still.
- telly73
  
  05.04.22 4:37 PM
  
  My neighbor says they haven’t seen anything. I was hoping it would come today but my mail ran and still nothing. I just don’t understand.
- HSN_Krissy
  
  Moderator
  
  05.04.22 5:42 PM
  
  No worries @telly73, I’ll get a replacement order sent to you. I see that we’ve already refunded you for the expedited shipping that you paid for. You will receive your order within 3-7 business days.
- telly73
  
  05.06.22 6:27 PM
  
  I am very unhappy ! I received today and was the wrong item . I ordered item#122-6639 convertible backpack and I got item#123-8736 crossbody. This is nowhere near what I ordered. I am going to the post office and returning today , please send CORRECT item. This has been the worst experience I’ve had with HSN and not to mention a real inconvenience , I hope that yall work on your customer service in the future because if not you will loose valuable customers. I order alot of stuff from HSN but I will not continue if customer service doesn’t improve. Thanks !