Not able to check-out
I’ve tried purchasing on both the app and website but it gives me an error every time and says to call customer service. If I wanted to call and make the purchase I would have already done so. I like the convenience of making ONLINE purchases. Why do I have to call?
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Moderator- 4 weeks ago
I’m really sorry to hear that you had some trouble placing an order, @mescat! I took a look at your account and saw that the issue was a past due FlexPay, which you took care of earlier today. Great job! You shouldn’t have any problems ordering online from now on. If you need anything else, feel free to reach out!
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I am having the same issue. I keep getting an error message but I don’t have any past due payments.I really wanted to order a gift for a relative but I don’t feel like calling right now
Conversation Info
Posted in Customer Service
3 Replies
3 weeks ago
3 Participants