Non-Blooming Roses

Bibi502
05.14.25 10:53 PM

I have been trying to connect with Leaf and Petals Plants. HSN gives out a number, but you don’t have the ability to speak with anyone. They just give you email information. When the email it comes back with a Damon Mailer error in sending, I need some help.
Thanks,
Ms. Penny

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- Bibi502
- 05.23.25 1:36 AM
Thanks.
- Bibi502
- 05.19.25 1:57 PM
Good Morning. I noticed in my bank account that I had received the refund amounts in the amounts of $14.54, $9.98 and $9.98. Am I going to receive the amount of $34.50 replaced back in my account?

Thanks,
@bibi502
- hsn_timo
  
  Moderator
  
  05.21.25 12:15 AM
  
  @bibi502
  
  The refund amount of $34.50 was refunded to a different card from the other 3 payments. I hope this helps!
- hsn_kymberlie
- Moderator
- 05.15.25 8:53 PM
Thank you for getting back to us, @bibi502! A full refund for both orders will reflect back to your original method of payment within 72 business hours. Please, let us know if you ever need anything at all.
- Bibi502
  
  05.16.25 3:44 AM
  
  Thank you so much. Do you know the amount for each and what accounts the refunds will be refunded to?
  Penny Gibson
- HSN_Kyle
  
  Moderator
  
  05.16.25 11:48 AM
  
  @bibi502, the refund amounts are listed below for your convenience. The refunds were sent back to the original payment method for the orders.
  
  $34.50
  $14.54
  $9.98
  $9.98
- Bibi502
- 05.15.25 8:04 PM
I am so happy and excited that you responded so quicky to my concern. I don’t know whether HSN that there are concerns such as mine, but what is so sad is that there email link is not made clear and the fact that you can’t orally speak with a representative from the company. Thanks so much HSN Community for responding.

The item numbers are as follows: Joseph’s Coat (8624590) and the Oh, Happy Day (862845)
***I prefer a refund, unfortunately, since I have purchased so many flowers from QVC and HSN, otherwise, I would request flowers. Again, thanks.

HSN Moderator Edit: Removed personal information.
- hsn_timo
- Moderator
- 05.14.25 11:48 PM
Hi @bibi502!

We are so sorry there is a problem with your order. It can be frustrating dealing with customer service and sending emails. We would be frustrated, too. We are here to help. I would like to apologize in advance for asking you to email us. Please provide us with the order number and let us know if you would like a refund or replacement. Our email address is HSNSocialCare@hsn.com, You should be able to click the email link to start a new email. We hope to hear from you soon!