No Video Presentation ?

ladiebiker
1 week ago

Hello , I notice another Topic, But afraid you may not see after a Mod answer the Previous . I Can’t see any Video Presentation . I get a BOT Message . Black screen states to sign in My computer . I sign in and out Numerous times . I deleted cookies etc. Please Help .
Trying to start my Holiday shopping like others . Thanks in advance .

sort replies - newest | oldest

- CHARLIEK
- 6 days ago
It takes me to You Tube. I have NO intention of doing that. It is ridiculous that we can’t see video presentations. In a lot of instances that means I will NOT be buying that item. I want to see its movement and how it looks on various sizes. You are hurting yourself with this new rule HSN.
- ladiebiker
- 5 days ago
Bump for MODS
- HSN_Krissy
- Moderator
- 3 days ago
Hi @ladiebiker, do you mind sharing which item number this is happening on?
- ladiebiker
  
  3 days ago
  
  HI Krissy . I can’t see any items Video without the Bot Message . Example Todays’ Special . 882-312
- HSN_Krissy
  
  Moderator
  
  3 days ago
  
  That’s really odd that you are seeing a bot message when trying to view the video @ladiebiker. I just tried to duplicate it and had no issues viewing the video. Have you tried clearing your browsers cache & cookies to see if that clears it up?
  
  What browsers are you using?
- ladiebiker
  
  3 days ago
  
  Using Google Chrome . I even tried explorer .
- CHARLIEK
- 3 days ago
Same here. Wanted to Christmas shop this weekend but no video so no purchases.
- CHARLIEK
- 3 days ago
Yes on the clearing. Safari browser on iPad here.
- ladiebiker
- 3 days ago
Bump for MODS . Something is happening on HSN Tech side,
- hsn_lynne
- Moderator
- 4 hours ago
Thank you for sharing this information with us, @ladiebiker. I have reached out to another team to work on this issue.