No updates on orderes

I never receive emails about orders or updates. QVC sends them, but since you merged, I receive nothing from HSN.

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- bri146
- 02.17.23 3:50 PM
Hi. I’m not receiving emails regarding my orders.

Thank you
- HSN_Krissy
  
  Moderator
  
  02.19.23 6:38 PM
  
  Hi @bri146, I am sorry to hear that you’re not receiving order confirmation emails. We are working diligently to resolve the issue with some email domains not receiving emails. I would recommend checking your order status by logging into your account until this issue is resolved. I appreciate your patience and understanding.
- HSN_Krissy
- Moderator
- 01.04.21 1:58 PM
Hi @kandrj, I really am sorry to hear that you haven’t been receiving order updates from us. Other than checking your SPAM folders, I’ve also double checked on our end and saw that your email had been unsubscribed in 2014. I’ve reactivated your email in our system, so you should start receiving emails within the next few days.
- hsn_melitza
- Member
- 01.04.21 1:39 PM
I’m sorry you are not receiving email updates @kandrj

They are going to your SBC email address. Would you kindly check your Spam/Junk folder to ensure they are not being kicked over. You can also access your account on our site to view order status, etc.