No refund
I returned the Neena ankle booties on December 26, 2023
have not received my refund.
order #XXXXXXXXXX
item # 133-7516
when I called customer service no one had a clue.
no one knew where my returned item was
so now What?
**Edited by HSN: Removed personal information to comply with Community Guidelines**
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Moderator- 02.14.24 5:18 PM
I’m truly sorry that these booties haven’t been refunded, @elle565! After reviewing the order, I see that it needed to be returned to the manufacture directly. When you spoke with us earlier today, we set a return exception for you since the order is outside of the Holiday Return Timeframe. Do you have the return tracking number used to send these back?
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Yes I do have the receipt, some numbers are worn off the receipt
I was in the holiday return time , boots were returned on December 23, 2023-
- Moderator
- 02.15.24 5:00 PM
No worries, @elle565. For the security of your account, I ask that you email us the return tracking details, and/or a copy of the receipt. They can be sent to us directly at HSNSocialCare@hsn.com. Please be sure to include a few details, as well as the Order Number.
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I would like to know how my $59 refund got changed to $43 in spendable kash ?
I have an email stating my refund would go back to original method of payment.
Original method was visa card.
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