HOW much worse could this company get, it sends me a blouse with a missing button . i paid with spendable kash and credit card.. i received the credit card portion back and not the spendable kash.. WHAT??? they told me I cant receive the spendable Kash back it for a one time use.. I TOLD them if they didnt send a DEFECTIVE blouse i wouldnt have returned IT. i finally received the KASH back.. BETTER QC PEOPLE !!!!! been doing business with HSN SINCE 1979,was great never a problem on returns , delivery, merchandise etc .. I never could stand QVC always the WORST CUSTOMER SERVICE, some things never change… HSN, LIKE MANY OTHER COMPANIES you’re failing your CUSTOMERS…