My Third Attempt to Get A Response From HSN Customer Service. PLEASE RESPOND!

brochacha
12.16.20 2:13 AM

HSN: What is UP with the bad packaging from HSN? High shipping costs and I receive clothes in bad condition, NOT packaged properly. Case in point: Received a sweater dress recently from SinnyGirl, $98 and I received the dress wadded up like a ball stuffed in a dirty 8×10 inch plastic bag! Pilling all over it, lots of tiny grey hairs on dress, stretched out and wrinkled!! NO SkinnyGIRL TAG JUST THE ONE INSIDE THE NECK! Every single time I call about this I just get oh I am so sorry! NOT good enough HSN, as new merchandise “should be new” I’m not buying “as is” merchandise I am buying brand new items. There have been over a dozen times that merchandise has been sent to me like this.

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- hsn_melitza
- Member
- 12.16.20 7:42 PM
I took care of your label and you may return the item for a refund at no charge. Please let us know if you would like a replacement sent. @brochacha
- hsn_melitza
- Member
- 12.16.20 1:16 PM
I’m very sorry to see this @brochacha. You are correct. This is not acceptable. I’ve reported the issues with your Skinnygirl dress. Thank you for bringing this to our attention.