My 11 orders placed in November have not shipped
Hi 👋 I called customer service again today. My orders placed on Nov 26 and 27 have not shipped. Other orders i placed before and after that date have shipped. Customer service said I’m not alone. Poor answer. I wish I could cancel my orders. Why has my credit card been billed the first flex pays? I am really upset. I have been an HSN customer since the tootie days. Ps Qvc orders are being shipped faster. Go figure!
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Thank you for responding. Two of my orders that never shipped HSN returned the first flexpays back to my credit card. If the other 8 don’t ship by the 14th. Customer Service said they would cancel and return the first flex pay payments. Waiting two weeks or more for items to ship or not ship unacceptable.
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Thank you for responding. Two of my orders that never shipped HSN returned the first flexpays back to my credit card. If the other 8 don’t ship by the 14th. Customer Service said they would cancel and return to first flex pay payments. Waiting two weeks or more for items to ship or not ship unacceptable.
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Moderator- 17 hours ago
Hi @beth62 We’re sorry for any delay with your orders. We are working to get all orders shipped as soon as possible. For your flex pay, it has not been billed yet. Whenever an order is placed, we authorize payment, but the order is not billed until it is shipped.
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16 hours ago
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