Live Streaming

@pat210

I’m so sorry you’ve been dealing with this, and I completely understand how frustrating it is, especially when you’re trying to watch a live demo and place an order at the same time. Thank you for taking the time to share the details of what’s happening and for everything you’ve already tried.

This definitely isn’t the experience we want for you, and I appreciate you letting us know that the issue is ongoing. I’ll be sure to pass your feedback along to our app and streaming teams so they can take a closer look.

In the meantime, you may find a more stable experience by accessing the livestream through a mobile browser or desktop while we continue working on improvements to the app. We truly value your patience and your feedback as we work to make this better.

Again this evening trying to live stream Doll 10 on my mobile HSN app and when I try to order an item I keep getting the message it doesn’t recognize item # and the stream comes and goes. So very frustrating when trying to see demos about products. Please fix this. As others have said this mobile app needs serious help. I’ve restarted cell and uninstalled/reinstalled and I am tired of doing that because that never helps. This happens way too frequently.