KitchenHQ ice maker

Cutiesmomof4
05.14.22 12:16 AM

I was given this icemaker as a gift from my sister last September when it was a TS. Well guess what? It has stopped working! HSN gave us the contact information for the company but no one has answered the phone! It’s just a voicemail message! What5’s going on? The machine has a 12 month warranty and its not sold anymore at HSN. I would like a new unit or credit to purchase another brand that works.

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- HSN_Angela
- Moderator
- 05.14.22 7:29 PM
I understand your concerns, @cutiesmomof4, and I’m sorry that we were still unable to help. I did reach out to the manufacturer. They are available to help Monday-Friday from 8:30 AM to 5:00 PM PT. You can also reach them directly at maxi-matic.com. You can email them directly about the warranty there, as well. I recommend leaving a message with them or reaching out through the website for additional assistance.
- Cutiesmomof4
- 05.14.22 5:22 PM
Thank you Angela at HSNbut I spoke to a C/S rep today and he wasn’t any help at all. He gave me the same information that I already had. Still no answer from Kitchen HQ, have they gone out of business?
The ice maker is expensive and should have lasted several years, I live alone so no little ones around. Please help.
- HSN_Angela
- Moderator
- 05.14.22 2:01 AM
We’re truly sorry that you’ve been unable to replace your defective gift! Please allow us to help, @cutiesmomof4! Because this is a gift, you would need to speak with us directly at 800-933-2887, but I assure you we’ll work with you to find a solution!