Item still in packaging

supermomx8
1 month ago

I am concerned that I won’t receive the order by the promised date of 2/2 (which is a Sunday, btw). My item has been in packaging for several days. I have been charged, but still hasn’t shipped. I realize electronics may take a little longer but when will this be shipped out already?

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- hsn_lynne
- Moderator
- 4 weeks ago
I’m sorry for the concern that was caused by the lack of tracking information, @supermomx8. This item was sent to you directly from our partner, and we may not have received the tracking update from them as quickly as hoped in order to pass it along to you. It appears your item was in transit earlier than we were made aware of, as your estimated delivery date was for today (2/2/25), but arrived three days early, on 1/30/25. Of course, we are always happy to help with your concerns. Thank you for reaching out!
- hsn_timo
- Moderator
- 1 month ago
@supermomx8

Thank you for your patience. The item has finally shipped. Shipping progress can be updated at any time of the day. I hope you will enjoy your purchase! Please let us know if you need assistance with anything else.
- FLOMO
- 1 month ago
Don’t believe anything they say..I have 5 orders that will be late and had a few others before that were late.14 days to get an order is nuts..It used to be like 4 or 5 at the most..Im done with companies that have bad service.
- supermomx8
  
  1 month ago
  
  Oh no! That sucks…that is my biggest fear. I am waiting on an iPad but it seems like delivery on a Sunday when it hasn’t even been shipped yet isn’t likely. But I am remaining hopeful…
- hsn_regina
- Moderator
- 1 month ago
I’m really sorry to hear that your order hasn’t shipped yet, and I understand how frustrating this must be for you. I want to assure you that your order is currently in the final stages of packaging and will be ready for shipment shortly. We still expect it to be delivered to you on February 2nd. If anything should change, we will reach out to you right away. Thank you for your patience during this time.
- supermomx8
  
  1 month ago
  
  Thank you for your reply. My item still hasn’t been updated as of today. Do you all update throughout the day or is it not going to change today since it is already afternoon?