I need a refund!!

I’m sorry you’ve not seen your refund reflected yet, @anon817881. When an order is first submitted, the cost of the order (or the first FlexPay installment) is immediately set aside from the balance of your card by your card holder for the pending purchase. Once the order has been canceled, we immediately notify your financial institution. However, the reserved funds are typically released by your card holder within 3 – 7 Business days.

I would like to clarify that no money has been sent to us for this order. Money is only sent to us once an order ships out. It is your bank holding the funds at this time. We sent the reverse authorization request on 9/12/2024. If you have not seen the credit by Monday, 9/23/2024, I recommend reaching out to your card issuer to see how long they will hold the funds.