HSN Website – BIG REQUEST !

knarflein
03.05.24 7:12 PM

Dear HSN Customer Service Team,
I have been a loyal customer for decades (since around 1996) and enjoy your wide variety of products. You have some wonderful, entertaining hosts (such as Debbie D and Callie Northagen and vendors and we enjoy watching these shows very
much. We literally order every week from HSN.

I recently noticed that in your Website “Search field” (with the magnifying glass next to it), text gets automatically entered (as some form of enticement it seems), which I find to be very annoying and distracting.

Is there any way you could remove this new feature please? I order primarily online (laptop or my phone) and this is very bothersome.

Thank you so much for your consideration. I really appreciate it.

sort replies - newest | oldest

- hsn_regina
- Moderator
- 03.06.24 5:04 AM
I’m so sorry to hear that you’ve been having trouble, @knarflein. Thank you for reaching out to us and letting us know about the issue. While we haven’t received any other complaints about this, please know that we take your feedback seriously and we’ll do everything we can to get to the bottom of it. In the meantime, please check the settings on all of your devices that you use to access our site, as it’s possible that the autocomplete feature may be causing the issue. Thanks again for getting in touch with us!
- knarflein
  
  03.09.24 9:56 PM
  
  it has nothing to do with our settings on our computers or phones…. it’s something that the HSN Website does to entice customers searching for items and we certainly don’t need that.
  Please fix that for your loyal customer base.
  we appreciate it.
- BootCrazy
- 03.06.24 7:48 AM
I know what she’s talking about. It it very irritating to me too! Search for Easter dresses shoes .. on and on.
- knarflein
  
  03.09.24 9:57 PM
  
  @bootcrazy… so glad that you noticed it as well. Thank you for taking the time to post your message.