HSN is becoming a big headache….
I shop here for the convenience you were once known for.
But, now it’s become such a hassle. You gave a 20% coupon in the app and I used it only to cancel my order.When I ordered the coupon was successful.Yeah! But, no shows up full price in order status.
What is the problem? Then I sign up for paperless statements,only to get a letter saying,they can’t send my statement because my email address must be wrong.No!No! That’s not the case,email is fine.Something is wrong on their end!Sorry! I don’t have time for nonsence phone calls! And, searching for my statement!Give me the bill and it’s paid!Please bring back that once hassle free shopping.I’m almost ready to give up shopping here!I once loved it here,but not so much anymore.
-
We certainly value your feedback, @jmc1365. I have put in a note to our leadership to let them know of your frustration in dealing with Synchrony. As always, I’m happy to help!
-
I am truly for the frustration caused by your 20% coupon code not working properly, @jmc1365. We always want those codes to be trouble-free. We are always happy to assist with these situations. I see the most recent order that was canceled, and have issued you some KA$H on your account that will more than cover the original 20% off. The KA$H is good until 11/28/2024.
I apologize that I am unable to handle the statement issue. Because that card is owned and maintained by an outside banking institution, you will need to call Synchrony Bank at (844)-889-9676 7:00 AM EST- 2:00 AM EST, 7 days/week.
HSN Cardholders can also reach a Synchrony customer service representative from 7:00 AM – 2:00 AM ET, 7 days a week, via live chat at hsn.syf.com!
-
I appreciate your response and the spendable cash,it’s quite kind.
As far as the CC issues, its a big hassle with this company and I would hope HSN can put the pressure on and let them know to quit aggravating your customers.I understand its not your fault but you can let them know your getting many complaints from your customers!Thanks for listening.Feed back is a good thing!
-
Conversation Info
Posted in Customer Service
4 Replies
3 days ago
2 Participants