HSN Flex Pay payment held

gchrun77
01.28.20 4:20 PM

I purchased a tv on HSN the website, selected flex pay, used my paypal account which is linked to my checking account. Paid $333.86 6 (SIX) days ago, the order was immediately cancelled but of course the money was accepted and now I am being told this should have fell off after 72 hours.
How can a company accept the payment, then deny the product and then keep the initial payment of $333.86 for a week? Someone please HELP!!

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- HSN_Ryan
- Moderator
- 01.28.20 5:14 PM
@gchrun77, sorry to see we were unable to process your order on FlexPay. Please know this doesn’t mean you won’t be eligible for future FlexPay orders. I’d be happy to look into this but when I went to look into this, I was not able to locate any orders associated to this account. Please email your order number or phone number you used to place the order to HSNSocialCare@hsn.com so we can better assist you.