HSN CUSTOMER SERVICE……GETTING WORSE
I WAS GIVEN THE “WRONG INFORMATION” ABOUT A “BOOM BOX” THAT I BOUGHT THAT I THOUGHT WAS “CORDED” AND ONLY TO FIND OUT THAT IT HAS TO BE CHARGED AFTER 5 HOURS. THIS IS “RIDICULOUS”! THERE SHOULD BE AN OPTION FOR “BOTH” WAYS OF USING IT! THIS IS FOR MY “GRANDMOTHER” WHO IS NOT GOING TO BE WANTING TO CHARGE A PRODUCT TO LISTERN TO “MUSIC” MOST DAYS ADN MOST HOURS! THERE IS NO “LABEL” THAT CAME WITH IT AND YOU HAVE TO DO THIS YOURSELF! AWFUL! HSN SHOULD NOT BE SELLING THIS PRODUCT! I WAITED ONLINE FOR OVER 45 MINUTES AND NEVER GOT “CUSTOMER SRVICE”. I AM ON HOLD AGAIN “WAITING” TO SPEAK WITH SOMEONE!
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Moderator- 09.08.25 3:18 AM
Hi @gadjet, I am truly sorry for the poor experience. We certainly want to make this situation right. I see that a customer service representative has already waived the return fee and requested for a return label to be mailed to you. Please allow 5-7 business days to receive the label. Once we receive your order back, a full refund will be issued. Please let us know if any further help is needed.
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Posted in Customer Service
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09.08.25 3:18 AM
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