HSN cancelled 2 orders while item still showed "in stock"

oz4ever
05.20.24 4:39 PM

On March 23 I ordered a pair of HUE Utopia cotton blend leggings in size L and Twilight (navy) color – the next day an email arrived from HSN saying the delivery would be delayed. For the next month I checked the item online and size L was listed as available – also called several times and was given reassurance that I would receive the leggings. On April 21 HSN cancelled my order wherein I placed another order with customer service since the leggings were still on the website as being available – again quite a few phone calls were placed where I was advised new stock was expected to be delivered today, May 20, and my order would be filled. This morning I received an email from HSN again cancelling this order the only difference being that the size and color onsite are now showing as not available. Since March I have been consistently told I would receive the leggings which has now resulted in cancellation by HSN – TWICE – think I am finally done!

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- hsn_regina
- Moderator
- 05.20.24 9:12 PM
I’m sorry to hear that your orders were canceled despite the reassurance provided, oz4ever. I understand how disappointing this must be for you. Rest assured; I will bring this issue to the attention of the relevant team to prevent such occurrences in the future. I acknowledge your decision not to shop with us due to this inconvenience, but I genuinely hope that you will reconsider and grant us another opportunity in the future.
- oz4ever
  
  05.21.24 11:09 AM
  
  hsn_regina…………again as has happened countless times before – one day – 24 hours later – the leggings are now listed as being available in my size and color – always when either the price has increased and/or free shipping has ended – it feels like one big game! Since I have waited 2 months for these leggings why is it not possible for HSN to follow up and offer to fulfill my order?
- hsn_regina
  
  Moderator
  
  05.22.24 6:45 PM
  
  I do see that these leggings are once again available in the color and size that you’re looking for and, at least today, they’re actually $2.05 cheaper. If you want to give them another try, we’ll do our best to ensure you receive them this time.