How do I collect a prize that I've won?
I won a prize in the Arcade this week but there are no coupons in my account or emails from HSN. Thank you for any assistance.
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How do you legally verify, if one is on the winners circle? I have been contacted via email about the confusion but no reply since.
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Hello
I too won In late March 2022 and never received an email so called several times and the customer service said they would call who ever is supposed to send me an email so I can be verified. Still waiting. Called again, got same answer. Still waiting, No verification emails yet. No prize sent, but they need an address don’t they? Is that not why they email you to get one? so I called and gave them my address and made sure they still had my correct email. They do. No email sent yet!
Thank you Malikaaa-
Moderator- 05.15.22 11:10 AM
@malikaaa, please remember the information that appears on the winners’ page is not legally verified. You will be contacted via email if you are the potential winner.
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Hi i look on the web site and i won the game of the week ending 23 of Dec 2020 but i did not get a email from HSN your help would be appreciate.
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Hi i look or the web site and i won the game of the week ending 23 of Dec 2020 but i did not get a email from HSN your help would be appreciate.
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- Moderator
- 03.02.21 1:03 PM
@durkster, I’m sorry to see this. What did the last email you received from HSN say? Was this emailed from the HSN Arcade team?
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No, it was from the prize fulfillment. It asked me to verify my acct./address, which I did. My account is **********. I know this seems petty, but I was so excited to finally win something, then disappointed that I never received anything. Thanks for any assistance. Carol
**Edited by HSN: Removed personal info to comply with Community Guidelines**
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SO I really have to ask this. What the heck does legally verified mean? Don’t post names if you aren’t planning to award a prize. Sounds like a bait and switch scam to me.. Who is actually in charge of the prizes and how do I contact them?
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- Moderator
- 03.01.21 10:03 PM
@cynsterwytche, an email is sent to the winner and they have to fill it out. After your information is verified and you have returned the requested documentation, you will become a verified winner. You can contact the Arcade Team by going to Arcade Help and selecting question 37.
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I went to question 37, created my question and hit reply. Nothing. Went nowhere. Rather like everything else that I’ve tried this week.
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I won the Shark mop/vac. Thank you for your reply. Please forgive my slow answers. I had a nasty leg fracture this past week! No worries…I’m a tough old bird just a little clumsy! Anyway, haven’t seen any correspondence regarding this so I could use some help. This mop would actually come in very handy right now as you can imagine! Thank you for your best wishes and I look forward to your reply…Linda
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- Moderator
- 03.01.21 12:15 PM
@cynsterwytche, please remember that the information that appears on the winners’ page is not legally verified. You will be contacted via email if you are the potential winner. Please continue to check your email and best of luck on a speedy recovery.
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Ryan, I never received my prize, the Moreno hair treatment, awarded about 2 yrs. ago. I was certified and told over & over that someone would get back to me or that it was being sent, but never got a follow up. I called & emailed dozens of times, but only got the same story . . . . It’s being sent, or a substitute will be sent if we’re out. Very disappointed. C. Durkin
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durkster…at least you got an email. I’ve gotten nothing. Well, unless you count excuses….
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- Moderator
- 02.28.21 1:58 PM
@cynsterwytche, Congrats on your win! What did you win?
Conversation Info
Posted in Customer Service
16 Replies
09.22.22 5:18 AM
6 Participants