Horrible Service

I purchased an IMAC from HSN. I contacted HSN to ensure the computer would not be left outside. I was assured it would not be left outside and I would receive a note from UPS then I could contact them for delivery. I arrived home and the computer was left outside in the extreme Texas heat. I documented it and contacted HSN to inform them of the damaged computer. I wanted to return it, so they stated they would send me a return receipt they also stated I wouldn’t have to pay to return. Well they did not mail me the label just a letter that stated to follow the packaging instructions. I did as stated and left the computer at UPS and received a Drop-off Package Recipt. I contacted HSN and they told me that I should have paid for the return. I told them I had already left the package at UPS, with proof I dropped it off and I didn;t expect to pay to return it as that was what I was told. Even on their website it states 2 options to return the package. I do not have the Imac as UPS has it and I am out $824.00. HSN is being difficult with this return and I am just a consumer who ordered a computer; it was not my fault that UPS left it outside in the heat and HSN expected me to pay to return shipping and refused to send me a label. The order is not listed on my profile so I cannot check the status of my refund.