Help w/Return
Hello C.S.,
Yesterday was my birthday and I opened a necklace that I recently ordered.
Unfortunately, it was really tangled up and the chain was very thin and I did not want to break it but I tried to de-tangle it and I couldn’t. So I chose to return it for an exchange but I didn’t know what return code to use. I also did not have a UPS return label only a USPS on the invoice. Will that also be considered an easy return? Thank you.
Happy New Year!!!!
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Hi Sarah,
Thank you. I am sorry I just checked my replies. Yes, I already sent it back and if you could please help with the exchange. I truly appreciate it.
Happy New Year!!!
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Member- 01.01.20 5:40 AM
Hi @poochers1! First, happy late birthday! 🙂 I’m sorry to hear this happened but we’ll help take care of this for you. I don’t see an exchange has been set up yet, would you like me to do that for you?
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Posted in Customer Service
3 Replies
01.03.20 10:37 PM
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