Frustrated
I ordered 6 G by Guiliana Sherpa Hooded Loungers as gifts on Dec 20th to be shipped to nieces, granddaughters, goddaughters, etc.6 days later, 2 were shipped, 2 received, which is fine, but 2 are still stuck in ” Packaging Status” I was told by a supervisor there’s nothing they can until after the received by date which is the 29th. I would think they could reach out to their Tech support Dept, but they can’t. Now the price is higher, and one color is sold out in the needed size. Just needed to vent. Thanks!
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Moderator- 2 months ago
I’m so sorry you’ve had to deal with this. Waiting on gifts this close to the holidays is incredibly frustrating. I’m really glad you were able to connect with one of our senior representatives by phone, and I appreciate you sharing what happened here as well.
I know it’s disappointing to see items still in “Packaging Status,” especially when prices, sizes, or availability change. Thank you for letting us know, and for venting. We’re here, and we truly do care about getting this right for you.
If anything else comes up, please don’t hesitate to reach out.
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Posted in Customer Service
2 Replies
2 months ago
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