Free shipping?

pi1
11.17.19 2:39 PM

I was charged shipping on the two items I ordered this weekend. Please refund the shipping since this was a Free Shipping promo. I do NOT want account credit, I want the charge reversed please.

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- HSN_Ryan
- Moderator
- 11.17.19 3:33 PM
@pi1, I’m very sorry but we’re unable to issue a refund for this at this time. Please message us once you receive the Spendable Ka$h and I’ll work with you to get this back to your original method of payment.
- pi1
  
  11.19.19 4:04 PM
  
  Sorry meant to reply directly to Ryan:
  
  It has now been 4 days and the spendable ka$h has not been added. When can I expect this problem to be corrected? This cannot be a normal business practice and I should not have to jump through these hoops.
- HSN_Ryan
  
  Moderator
  
  11.19.19 4:51 PM
  
  @pi1, I know and I’m sorry for this inconvenience. The company is going to refund you on it’s own. I have to let them refund you so I can then put it back to your original method of payment. They should have this refunded within 72 business hours so you should have by the end of the day tomorrow.
- pi1
- 11.19.19 3:06 PM
It has now been 4 days and the spendable ka$h has not been added. When can I expect this problem to be corrected? This cannot be a normal business practice and I should not have to jump through these hoops.