flexpay denied, took my money anyway!
so frustrating you tell me NO i cant have flex pay fine… now ts 12 days before CHrstmas and you chose to say “ok you are DENIED< and proceed to charge my card for the full amount” and thats my baby’s christmas money. i am SO FRUSTRATED right now. you should not tell someone the payment is denied and to try another method and charge me at that VERY SAME TIME for the FULL amount instead of lex.. such a scam so annoyng
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@jentice73 I’m very sorry we weren’t able to process your order on FlexPay. Please know this won’t prevent you from being able to order items on FlexPay in the future. Once an order is placed, we’ll put an authorization hold for the amount we plan on taking. When the order is canceled, the hold will normally stay for 3 days depending on your banks policy. I see a request has been sent to your bank to have the authorization hold released at this time. We thank you for your patience and understanding.
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I too was denied flex pay and HSN proceeded to take $234.88 off of my card. This particular money was to be used to buy mysekf a computer so I could begin working remotely. Now I will be lucky to even ge to starr the job as they are likely to fill the position before my money is refunded and I am able to purchase a computer elsewhere online and get the computer shipped to me. I am very disappointed and frustrated.
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I tried to buy something from HSN but it said flexpay denied but still took the $110 out of my account! 😠 I think that they should tell you beforehand instead of taking your money then denying you. Will I get my money back??
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I’m so sorry this particular order was not eligible for FlexPay @becka41522. You will receive a letter with a detailed explanation within 7-10 business days. Please know that this does not mean future orders will not qualify for FlexPay.
The charge you saw is the pre-authorization. I see a reversal was already sent to your bank on 12/14/19. The funds will be released within 3-5 days from 12/14/19, depending upon your banks policies.
I apologize for the inconvenience.
Conversation Info
Posted in Customer Service
27 Replies
12.21.23 2:21 AM
22 Participants