flexpay denied, took my money anyway!
so frustrating you tell me NO i cant have flex pay fine… now ts 12 days before CHrstmas and you chose to say “ok you are DENIED< and proceed to charge my card for the full amount” and thats my baby’s christmas money. i am SO FRUSTRATED right now. you should not tell someone the payment is denied and to try another method and charge me at that VERY SAME TIME for the FULL amount instead of lex.. such a scam so annoyng
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I was denied flex pay then I called and was told I can use it. Money taken twice from my account and my orders were cancelled 😡 now I have almost 900 in limbo and won’t get refunded until when? I’m so upset this is Christmas time! When will I hear something???
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They told me after everything was submitted on my order that flex pay was denied. But still took out 188.00 from my bank account. This is just wrong how you do your business. This money better go back into my bank account.
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I think people should file lawsuits on them how can you take people’s money like they did mine and its been 5 days and nothing. People work hard for their money and try to shop with this multi million company that takes money from people that may not have it like that tha’ts why they choose flexpay. Worst company and I will complain,complain,complain because if you deny us then that’s okay but don’t take our money. Can can I please get a refund?
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Hi I was denied flex pay and $700 was taken from my account, its been over 3 days! I have no approval, and no item. Please send a request to return my money It was all the money I had available for shopping HSN. Help
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Member- 11.10.20 9:33 PM
@jentice73 I’m very sorry we weren’t able to process your order on FlexPay. Please know this won’t prevent you from being able to order items on FlexPay in the future. Once an order is placed, we’ll put an authorization hold for the amount we plan on taking. When the order is canceled, the hold will normally stay for 3 days depending on your banks policy. I see a request has been sent to your bank to have the authorization hold released at this time. We thank you for your patience and understanding.
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I too was denied flex pay and HSN proceeded to take $234.88 off of my card. This particular money was to be used to buy mysekf a computer so I could begin working remotely. Now I will be lucky to even ge to starr the job as they are likely to fill the position before my money is refunded and I am able to purchase a computer elsewhere online and get the computer shipped to me. I am very disappointed and frustrated.
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I tried to buy something from HSN but it said flexpay denied but still took the $110 out of my account! 😠 I think that they should tell you beforehand instead of taking your money then denying you. Will I get my money back??
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- Member
- 12.15.19 10:05 PM
I’m so sorry this particular order was not eligible for FlexPay @becka41522. You will receive a letter with a detailed explanation within 7-10 business days. Please know that this does not mean future orders will not qualify for FlexPay.
The charge you saw is the pre-authorization. I see a reversal was already sent to your bank on 12/14/19. The funds will be released within 3-5 days from 12/14/19, depending upon your banks policies.
I apologize for the inconvenience.
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3 weeks ago
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